Order processing

We pack at our facility in Bihar and process orders Monday to Saturday, excluding public holidays.

• Before 2:00 PM IST on a working day — usually dispatched the same day.
• After 2:00 PM, on Sundays or public holidays — dispatched the next working day.
• Festival periods and sale events — dispatch may take up to 72 hours. We say so on the product page when it applies.

You will get an email and SMS with tracking as soon as the parcel leaves us. If nothing arrives within two working days of ordering, write to us and we will check.

Delivery timelines

Counted from dispatch, not from when you placed the order. These are courier estimates, not guarantees.

Remote PIN codes, weather, strikes and regional restrictions can add time. Where a delay is significant we contact you rather than leave you guessing.

Shipping charges

The exact amount is shown at checkout before you pay, as a single total with its break-up. Nothing is added after an order is confirmed.

Cash on Delivery

COD is available on selected PIN codes for orders up to ₹[XXXX], confirmed at checkout once you enter your PIN code.

If a COD parcel is refused at the door or stays undelivered after three attempts, we may restrict COD on future orders from the same address or phone number. Prepaid ordering always stays open.

Freshness on arrival

Our makhana carries a shelf life of 9 months from manufacture, printed on every pack with the batch number.

If a pack arrives with less than that, treat it as a defective delivery under our Refund & Return Policy. We will replace it or refund you in full.

Packaging

Makhana is light but crushes easily, so every order ships in a rigid outer carton with cushioning rather than a poly mailer. Pouches are individually sealed and resealable.

We do not ship food alongside non-food items, in line with FSSAI guidance on cross-contamination. If you order both, they may arrive as separate parcels on different days at no extra cost to you.

Tracking your order

Your tracking link is emailed and texted at dispatch. Tracking can take up to 24 hours to show its first scan while the courier processes the parcel — that gap is normal and does not mean anything is wrong.

Failed deliveries and returns to origin

• Three attempts are made before a parcel returns to us.
• Prepaid orders: we refund the order value after deducting the actual shipping cost incurred both ways.
• COD orders: no payment was taken, so there is nothing to refund.
• If the failure was ours or the courier's, you pay nothing and we re-ship or refund in full.

Damaged or missing on arrival

Check the parcel before accepting it. If the outer carton is torn, wet, crushed or the seal is broken, you are entitled to refuse delivery — the cleanest outcome for both of us.

If you have already accepted it and then find damage, leakage, a missing item or the wrong item, report it within 48 hours of delivery with an unboxing video. Full details are in our Refund & Return Policy.

International, bulk and export

Our website ships within India only.

We do export, and we supply bulk and private-label orders, but as direct trade rather than through the online store. Export shipments are quoted individually and are subject to the importing country's food safety, labelling and customs requirements, which the buyer is responsible for confirming. Email us with your requirement and destination.

Changes to this policy

We may update this page as our courier partners and service areas change. The version published when you place an order is the version that applies to it. The date at the top always shows the current version.